The Management of Fenix Furano and Niseko Alpine Developments wish all guests to comply with the following Rules and Regulations:

CHECK IN TIME: 3:00 PM
CHECK OUT TIME: 10:00 AM

• Fenix Furano is strictly NON-SMOKING. The smoking of any substance within Fenix West is strictly prohibited. This includes all interior areas such as rooms, hallways, stairwells, lobby and other common areas. Guests who choose to disregard the non-smoking policy will incur a recovery charge of 100,000yen to restore the room to comply with our quality assurance standard
• Genkans or entrance to the room are provided for shoe removal, following Japanese custom shoes are not permitted in the apartments
• Ski and boarding equipment is not allowed in your room. Storage is located in the ski storage area.
• Damages to the room will be charged to the credit card that is provided and authorized in registration card upon check in

• Rooms are booked on a per stay basis. A stay begins at 3PM and finishes at 10AM the following day
• Only guests whose names were stated at the time of booking will be allowed to stay in the apartment
• Pets are strictly prohibited from entering the building except for Registered Guide or Assistance Dogs
• It is forbidden to sublet rooms to other persons during your stay at Fenix Furano
• Persons visiting guests, i.e persons not checked-in to the apartment may stay in apartment room between 3PM and 10PM having reported this fact to the Reception. After 10PM, the visitors must leave the apartment
• NISADE has the right to refuse guests who have previously displayed conduct which violates the rules & regulations. This includes guests who have damaged or stolen goods within the building, or have displayed belligerent or violent behavior.
• Fenix Furano does not accept responsibility for the actions of its guests whether inside or outside the building or room
• If a registered guest is convicted and charged by local police, Fenix Furano will not provide translation services
• If you are traveling by vehicle, please notify Fenix Furano staff in advance for allocation of parking space. NISADE does not guarantee the availability of a parking space

• Fenix Furano is not liable for accidents or loss that occurs on the premises
• Hotels have a general duty to exercise “reasonable care” for the safety and security of their guests
• Groups over 10 people must contact NISADE prior to entering
• Children under 12 must be accompanied by an adult
• Any person who elects to ignore staff requests regarding the rules posted will be subject to expulsion from the facility
• Fenix Furano is not responsible for lost, stolen, or damaged belongings
• Fenix Furano does not take responsibility for any vehicles parked on the grounds

Housekeeping will be conducted between 10:00am to 5:00pm daily. If a guest specifically wishes to be present during cleaning times, please contact the office and we will inform the housekeeping staff. If a guest wishes to change the schedule of their housekeeping please contact the office.

1. Daily Cleaning
   For guests staying in our hotel rooms and penthouse apartments we offer a daily cleaning service. Our housekeepers will replace the towels, remove any rubbish and complete a light clean of the bathroom and kitchen.
2. Service Cleaning
   For all of our guests we offer a Service Clean every two days. Our housekeepers will replace the towels, remove any rubbish and complete a light clean of the bathroom and kitchen.
3. Mid-Cleaning
   For all of our guests staying for over five nights we offer a mid-clean service on the fifth day of your stay. Our housekeepers will complete a thorough clean of your room/apartment including vacuuming and changing the bed linen

• Any guest wishing to extend his/her stay beyond the period indicated during check-in, must inform Reception at their earliest convenience.
• NISADE will provide accommodation to the guest based upon room availability. If a guest wishes to extend their checkout time past 12PM, the guest must inform Reception 24-hours prior to checkout. The fee of an additional nights stay will be charged from the room rack rate. Please note this is subject to room availability.
• Any guests who have not checked out by 10 AM on their scheduled day of departure, and have not informed the office about extending his/her reservation will be charged 50% of the rack room rate.

• We wish to offer guests the highest standard of service and accommodation. If a guest wishes to lodge a complaint, we would ask them to report to the Reception Manager as soon as possible in order to solve any disputes.
• As a guest at Fenix Furano, you are entitled to professional and courteous service throughout your stay.

• We welcome all contributions and feedback on how we can improve our services for your next stay.