The Tsubasa Chalet team and The Luxe Nomad wish all guests to comply with the following arrival and departure times - unless we have been notified of requests outside of these hours.

CHECK IN TIME: 3:00 PM
CHECK OUT TIME: 10:00 AM

• Hanaridge 11 Tsubasa Chalet is strictly NON-SMOKING. The smoking of any substance is strictly prohibited. This includes all interior areas such as rooms, hallways, stairwells and onsen. Guests who choose to disregard the non-smoking policy will incur a recovery charge of 100,000 yen or the value of damage incurred (whichever is greater) to restore the chalet to comply with our quality assurance standard
• Ski and boarding equipment is not allowed in the chalet rooms, lounges and kitchens. Storage is located in the ski storage area.
• Damages to the room will be charged to the credit card that is provided and authorized in the registration card upon check-in

• Only guests whose names were stated at the time of booking will be allowed to stay in the chalet
• Pets are strictly prohibited from entering the building except for Registered Guide or Assistance Dogs
• It is forbidden to sublet rooms to other persons during your stay at Hanaridge Tsubasa Chalet
• Persons visiting guests, i.e persons not checked-in to the apartment may stay in the apartment room between 3PM and 10PM having reported this fact to the Reception. After 10PM, the visitors must leave the apartment
• NISADE has the right to refuse guests who have previously displayed conduct that violates the rules & regulations. This includes guests who have damaged or stolen goods within the building, or have displayed belligerent or violent behaviour
• Hanaridge Tsubasa Chalet does not accept responsibility for the actions of its guests whether inside or outside the building or room
• If a registered guest is convicted and charged by local police, Hanaridge Tsubasa Chalet will not provide translation services

• Hanaridge Tsubasa Chalet (or the management company) is not liable for accidents or loss that occurs on the premises
• The management company has a general duty to exercise “reasonable care” for the safety and security of their guests
• Groups of over 10 people must contact The Luxe Nomad prior to entering
• Children under 12 must be accompanied by an adult
• Hanaridge Tsubasa Chalet (or the management company) is not responsible for lost, stolen, or damaged belongings
• Hanaridge Tsubasa Chalet (or the management company) does not take responsibility for any vehicles parked on the grounds

Housekeeping will be daily (winter). If a guest specifically wishes to request cleaning or change the schedule of their housekeeping please contact the chalet staff manager (winter).

1. Daily
   For this chalet we offer daily cleaning. Our housekeepers will replace the towels, remove any rubbish and complete a light clean of the bathroom and kitchen.

• Any guest wishing to extent his/her stay beyond the period indicated during check-in, must inform Reception at their earliest convenience.
• Any guests who have not checked out by 10 AM on their scheduled day of departure, and have not informed the office about extending his/her reservation may be charged 50% of the rack room rate.

• We wish to offer guests the highest standard of service and accommodation. If a guest wishes to lodge a complaint, we would ask them to report to the Reception Manager as soon as possible in order to solve any disputes.
• As a guest at Hanaridge Tsubasa Chalet, you are entitled to professional and courteous service throughout your stay. Our chalet staff team (winter) are here for your needs.

We welcome all contributions and feedback on how we can improve our services for your next stay.